Live / Mobile
rs99 collects and uses your information only to operate your account, process payments through routes like Rocket and Bank Transfer, and keep your activity secure. This policy explains what we collect, why we collect it, and the choices available to you — depending on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose, such as Rocket or Bank Transfer. We also record transactional data tied to deposits and withdrawals so your account wallet history stays accurate and verifiable. Technical data — your device type, browser session identifiers and IP address — is collected automatically when you access the site. We use this to maintain account security and to understand how the platform performs on mobile access. We do not sell your personal information to third parties. Where we share data with payment processors or game content providers, it is limited to what those parties need to complete the service you requested. Data is retained for as long as your account remains active and for the period required by applicable record-keeping obligations in your jurisdiction. You can request a summary of what we hold by contacting support through the published route. Availability of this platform and the rights described here depend on your local law and the eligible regions applicable to your account.
This policy applies to all data processed through your rs99 account, including account registration, deposits via Rocket or Bank Transfer, and your activity within the platform. It does not govern third-party sites you may reach through links on our pages — those sites carry their own privacy terms.
This policy covers all personal data you submit when creating or logging into your account, including your registered contact details, verification inputs and password recovery steps. It applies from the moment you start a session on the platform.
Payment records tied to Rocket or Bank Transfer deposits and withdrawals fall within this policy. Transaction logs are retained in your account wallet history and protected under the same data handling rules as your registration information.
Your browsing behaviour within the platform — which game categories you visit, how long a session runs, device and browser data — is collected for platform performance and security purposes and is covered by this policy.
Game content from studios available on this platform is delivered through their own systems. Those providers handle only the session data needed to run the game. Their own privacy terms apply to their systems, and this policy does not extend to them.
You have several practical options when it comes to the data we hold on your account. You can review your transaction records — including Rocket and Bank Transfer activity — directly from the wallet section once you are logged in. If any of your registered details are incorrect, you can update them from the account settings area; fields such as your contact number and email address can be corrected there without contacting support. For data you cannot edit yourself, or if you want to understand what specific records we hold, raise a request through the published support route and we will respond based on what your local law and eligible region allow. If you decide to close your account, let support know and we will explain what data is retained post-closure under applicable record-keeping obligations. All of these paths are available through channels you can see when you are signed in — there is no separate process to locate them.
Log into your account and open the wallet section to see a full history of your Rocket and Bank Transfer transactions. Session and login activity is also recorded there for your reference.
Edit your registered name, contact number or email from the account settings page. If a field is locked for security reasons, contact support with the correction and your account reference.
If you want to know what data we hold, how long we keep it, or who we have shared it with, send a request through the published support route. We respond according to the obligations that apply in your eligible region.
Contact support to begin the account closure process. We will confirm which records we are required to retain after closure and for how long, based on applicable local requirements.
If you have a question about how your data is handled, want to correct information, or need to raise a data-related concern, these are the contact paths available through the platform. Use the route that suits your situation — each is accessible once you are signed in or from the site's published contact area.
Open the live chat widget from the contact area of the site to ask a question about this policy, your account data or a specific transaction record.
Send a written request to the support email address published in the site's contact section. Use this route for data correction requests or questions that need a written record.
The account help area within your signed-in dashboard covers common data and privacy questions. Check there first — many queries about wallet records, session history and contact detail updates are answered without needing to contact the team.
Our data handling practices cover four areas: what we collect and store, how cookies are used during your session, how we secure your account, and how long we keep records. Each area is described below so you know what to expect when you use the platform.
Your account details and payment records — including Rocket and Bank Transfer transaction logs — are stored on secured servers. Access to stored data is restricted to the teams and systems that need it to operate your account.
We use session cookies to keep you logged in and to remember your payment method preferences across visits. You can manage cookie settings through your browser; blocking certain cookies may affect how the platform behaves on mobile access.
Your account is protected by your login credentials. We recommend keeping your password unique to this account. If you notice any unexpected activity in your account wallet or session history, contact support immediately through the published route.
We keep your data for as long as your account is active and for the period required by the record-keeping obligations that apply in your eligible region. When an account is closed, we follow the applicable retention rules before deletion.
These questions cover what Bangladesh account holders most often ask about how we handle personal data, payment records and access rights under this policy.
We collect the details you enter during registration — name, contact number and email — along with payment method information for routes like Rocket and Bank Transfer. Technical data such as your device type and browser session is also collected automatically when you access the site.
Yes. Log into your account and open the wallet section. All deposit and withdrawal records, including those processed via Rocket or Bank Transfer, are listed there with transaction references you can use if you need to raise a query with support.
We share data only with the parties needed to deliver the service — payment processors for Rocket and Bank Transfer routes, and game content providers for in-session data. We do not sell personal information. Sharing is limited to what each party needs to complete the service.
Open account settings when you are logged in. Most fields — contact number, email and display name — can be updated directly there. If a field is locked, contact support through the published live chat or email route and provide your account reference alongside the correction.
Data is retained for the period required by applicable record-keeping obligations in your eligible region. When you request closure, support will confirm which records must be kept and for how long before deletion. The exact period depends on your local law.
Session cookies keep you logged in and remember your payment preferences during mobile access. You can block or delete cookies through your browser settings, but some platform features — including staying signed in across page loads — may not work as expected if certain cookies are disabled.