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These Terms & Conditions govern every interaction you have with rs99 — from opening your account and making a deposit through Rocket or Bank Transfer, to browsing game content and contacting support. Access to rs99 depends on your local law and whether your region is eligible; please read these terms carefully before you proceed.
By creating an account on rs99 and confirming registration, you accept these terms in full. They apply to every session, every transaction and every support request you make through the platform. Where you fund your account via Rocket or Bank Transfer, the transaction rules in these terms apply alongside any conditions set by your chosen payment provider. We may update these terms when our services change — the version shown on this page is the one in effect at the time you are reading it. If a material update changes how your account or deposits work, we will publish the revised terms before the change takes effect. Continued use of your rs99 account after an update means you accept the revised terms. If you do not agree with any part of these terms, the correct step is to stop using the platform and close your account through the account settings page. Access to rs99 is available only where permitted by your local law and in eligible regions; it is your responsibility to confirm this applies to you before registering.
These terms draw a clear line between what falls inside our policy and what sits outside it. Knowing the scope helps you understand exactly where your account protections apply and where a separate set of rules — from a payment provider or a third-party content studio — takes over.
Your login credentials, account wallet balance, deposit history and withdrawal requests all fall inside these terms. We are responsible for what happens within the rs99 account environment.
Deposits and withdrawals made through Rocket or Bank Transfer are covered by these terms on our side. The payment provider's own rules also apply independently; we do not control their processing conditions.
Game lobbies, promotional notices and any published rates or limits displayed on rs99 fall inside this policy. Content accuracy is our responsibility; we update published figures when they change.
Game studios such as CQ9, PG Soft and JDB supply game content under their own licensing arrangements. Their software behaviour, RTP disclosures and game mechanics fall outside these terms; any query about a specific title should be directed to that studio.
These terms are not one-sided. You have clear, practical steps available to you at any point your account, transactions or personal details are in question. Your deposit and withdrawal records are stored in your account history — you can review every Rocket payment or Bank Transfer that has been processed through your wallet. If a transaction record looks incorrect, you can raise a dispute through the support channel and we will check the record against our logs. Correcting your account details — such as your registered mobile number or email address — is done through the account settings page; follow the verification steps shown there to confirm any change. If you believe a term has been applied incorrectly to your account, you can submit a written query to our support team via the contact routes published on this site. We aim to acknowledge every policy-related query and route it to the right team. Where a resolution requires account-level action, we will confirm the outcome in writing through your registered contact method.
Your full deposit and withdrawal history, including Rocket and Bank Transfer entries, is visible in the account wallet section. Check each entry against the amount you submitted.
Update your registered mobile number, email or personal details through account settings. Follow the on-screen verification steps to confirm the change is saved.
Submit a written question to our support team if you believe a term has been applied incorrectly. Provide your account ID and the transaction or session reference in question.
If you no longer agree with these terms, submit an account closure request through the support route. We will process it and confirm when your account has been closed.
If any part of these Terms & Conditions is unclear, or if you need to raise a terms-related issue with your account, use the contact routes published on this site. We do not invent support hours or response commitments here — check the contact page for current availability details.
Start a live chat session from the support page on rs99. Use this route for account-specific questions about how a term applies to your deposit or withdrawal.
Send a written query to our published support email address. Include your account reference and a clear description of the terms question or transaction issue you are raising.
The help centre on rs99 contains published answers to common terms questions. Check there first before opening a support ticket — it covers account access, transaction rules and policy updates.
We handle your account data and transaction records with a straightforward set of internal rules. How we store information, who can access it and how long we keep it are all governed by our published privacy policy, which runs alongside these terms.
We keep your account records — including Rocket and Bank Transfer transaction logs — for the period required by our internal compliance rules. You can request a summary of your data through the support contact route.
Rs99 uses cookies to keep your session active and to remember account preferences. You can review the full cookie notice in our published privacy policy; browser settings let you manage cookie behaviour on your device.
Your account login is protected by your chosen password and any verification step shown at sign-in. Do not share your credentials. If you suspect unauthorised access, contact support immediately using the live chat route.
When we update these terms, the revised version is published on this page before it takes effect. We do not make silent changes. Check this page if you receive a notification that terms have been updated.
These are the questions we hear most often about how the rs99 Terms & Conditions work in practice. If your question is not answered here, use the live chat or email route from the support section above.
Yes. Every deposit you make through Rocket falls under these terms on the rs99 side. The Rocket payment provider also applies its own terms during the transaction. Both sets of rules apply; check both before submitting a payment.
We publish the updated version on this page before changes take effect. Continuing to use your account after the update means you accept the new terms. If you disagree, submit an account closure request through support before the update date.
Your deposit and withdrawal history is visible inside your account wallet at any time. If you need a formal record for a dispute, contact support by email with your account reference and the date range you need.
Send a written query to our support team via email or live chat. Include your account ID and the transaction reference. We will review the record against the terms in effect at the time and reply to your registered contact method.
Yes. Access is available only where permitted by your local law and in eligible regions. It is your responsibility to confirm that using rs99 is lawful in your location before registering or making a deposit.
No. Studios like CQ9, PG Soft and JDB supply game content under their own arrangements. Questions about game mechanics, RTP figures or specific title behaviour should go to the studio directly, not through the rs99 terms process.